MyCounter.IO

Privacy Policy

Last Updated: 11/30/2025

1. Introduction

This Privacy Policy explains how Platform Online LLC (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use our websites and software products, including MyCounter.io and all future services (“Services”).

By using our Services, you consent to the practices described in this Policy.

2. Company Information

Platform Online LLC

A Florida Limited Liability Company

Registered Address: 7901 4th St N Ste 300, St. Petersburg, Pinellas County, Florida 33702 United States

Support Email: support@platformonline.net

3. Data We Collect

We may collect the following data:

3.1 Account Information

  • Name, email address, password
  • Phone number (optional)

3.2 Usage & Log Data

  • IP address
  • Browser/device information
  • Pages visited
  • Timestamps and interactions

3.3 Billing & Payment Information

  • Stripe-generated customer IDs
  • Subscription plan details
  • Tax-related information (country, state, ZIP)

Note: We do not store full credit card numbers. Payments are securely processed by Stripe.

3.4 Data Provided Through Our Products

Depending on the service you use (e.g., MyCounter.io):

  • Device metadata
  • Counters, metrics, custom fields
  • Uploaded content or configurations

4. How We Use Your Data

We use personal data to:

  • Provide and operate the Services
  • Process payments and subscriptions
  • Improve product features
  • Communicate service updates
  • Detect fraud and secure the platform
  • Comply with legal obligations

5. Cookies

We use cookies for:

  • Authentication
  • Session management
  • Analytics
  • Service optimization

You may disable cookies in your browser, but some features may not work properly.

6. Sharing of Data

We may share data only with:

  • Stripe (payments)
  • AWS / Google Cloud
  • Analytics providers
  • Email/SMS providers

We never sell your personal data.

7. Data Retention

  • Account data: retained until your account is deleted
  • Billing data: retained for 7 years (legal requirement)
  • Analytics: retained 12–36 months depending on tool

8. Security

We implement:

  • Encryption (HTTPS, TLS 1.2+)
  • Firewalls
  • Secure authentication
  • Limited access controls

No system can guarantee 100% security.

9. Your Rights (GDPR & Global)

You may:

  • Access your data
  • Correct your data
  • Delete your data
  • Request a copy of your data
  • Object to processing

Requests can be sent to: privacy@platformonline.net

10. Children’s Privacy

Our Services are not intended for children under 13.

11. Changes

We may update this Policy; updates will appear on this page.

12. Contact

For questions regarding these Terms:

Platform Online LLC

Email: support@platformonline.net